REQUEST DEMO
Menu
Free Pack
REQUEST A DEMO

We Care About Your Success

Whether you have one location or multiple locations, we are committed to your long-term success.

Our Story

From humble beginnings at an indoor play center to building  software that solves the greatest challenges.

act-square-image.jpg
Agile Software and Marketing is Created

June 1998

Scott Drummond started an online digital and traditional marketing company helping local businesses.

Indoor play center
Running an Indoor Play Center

February 2005

Scott purchased Bounceopolis, an indoor play zone in El Dorado Hills, CA to give his community (and kids) a fun place to play and have birthday parties.  

act-square-image.jpg
Party Center Software is Born

January 2006

After experiencing the struggles of managing staff, vendors, and customers, Scott created Party Center Software to automate key aspects of his business.

act-square-image.jpg
First 100 Customers

March 2007

After developing and using the software at Bounceopolis, he identifies the demand at other indoor play centers and FECs and launched the software commercially.

act-square-image.jpg
Investing in the Product

April 2016

We increased our development team by over 500% to help keep our software moving forward.

act-square-image.jpg
Creating the Customer Success Program

January 2018

In order to help customers expand their marketing and business development capabilities we created the Customer Success Team: a group of strategic thinkers, with marketing chops and industry experience, whose job is to put our customers in position to succeed. 

Why Work with Us?

A company isn't defined by the products or services they create, but in the way they think.

$2B

Transactions processed through our system.

4M+

Parties booked

20

Years in business

We are Humans

Just because we work online doesn't mean you have to act like robots. Meetings and demos with our team are genuine interactions.

We Love the Industry

We're an active part of a vibrant community of industry partners and we support industry events throughout the year.

We're More Than a Product

We're not just a product company. We also provide a holistic solution with marketing insights and services to empower you to grow your business.

We Care About You

Whether you're a single location or a franchise, we care about every customer and strive to earn your business every day.

Interested in working with us? Schedule a time to connect with a member of our team.
Contact Us

Success Stories

“Great tech support and good program.”

Alan Bacon
Owner, Rollarena

“It's a user-friendly software with online help and guidance throughout."

Fazinah Sheriff
Co-Owner, More Fun with Bounce

It is an all inclusive package i.e. online booking, pos, scheduling, time clock etc. Support has always been great even when needed after hours..”

Edward Hughes
Owner, Northland Rolladium

It's very interactive with what we need to do. We can set it up how we need to do everything. So it saves us a ton of time. It makes it user-friendly for the staff so there's less mistakes because it's walking them through a lot of the steps.”

Jason Walkinshaw
Owner, Lil Monkeys

We knew that there was a need to start booking parties online. And when we did our research, we really liked the company support, the ease of using the program, and the customization of it.

Janet Hill
Owner, Adventure Sports in Hershey

They are operators in background, so they know the challenges that operators have. So they can use that experience and that knowledge to really form and craft the product into something that makes great sense for us. It's not the same product that it used to be because they are constantly doing upgrades, and rolling out new features, and improving things. Party Center Software is one of the best vendors that we work with.

Parker Coddington
Partner, Shenaniganz

Meet the Team

At Party Center Software, we all come to work every day because we want to help family entertainment centers succeed and create lasting memories for families all around the world. 

Megan Hawkins

Megan Hawkins

Senior Customer Success Consultant

As a busy mom, Megan knows the value of online booking. She loves creating memorable party experiences for her own family, and she takes this passion into work each day to help operators engage their guests more effectively. She is a rockstar when it comes to identifying the issues and making recommendations to help customers achieve long-term success. 

Her favorite attraction is mini golf.

Alex Keller

Alex Keller

Customer Success Consultant

Alex is the latest addition to the PCS team. He believes in building strong relationships to cross the divide between "Vendor" and "Partner."

His favorite attraction is laser tag.

Eileen Hawkins

Eileen Hawkins

Customer Success Manager

Eileen used to be a customer and loved the software so much, she decided to join our team. She brings her experience running multiple locations to help consult customers on daily operations and processes.

Her favorite attractions are carousels.

Jesse Conley

Jesse Conley

Technician Support Technician

Jesse loves to trouble-shoot and has in-depth knowledge of the product to help customers conquer their fears.

His favorite attraction is Virtual Reality.

Jason Lester

Jason Lester

Technical Support Technician

Jason is all about safety. He applies caution to help customers get to a safe place. 

His favorite attraction is bumper cars.

 

 

Will Heimbichner

Will Heimbichner

Technical Support Technician/QA

Will is a 49er's fan, retro enthusiast, and a lead singer for the band Sunday School. He brings his talents and angelic voice to provide the optimal customer support.

His favorite arcade game is Pac-man.

Tom Coakley

Tom Coakley

Software Developer

Tom is an avid reader, traveler, and RVer. He brings his passion for life into writing huge lines of code.

His favorite attraction is laser tag.

Rafael Dos Santos

Rafael Dos Santos

.NET Developer

Rafael is a Cloud Architect whose core skills include APIs and DevOps. When he's not living in the cloud, he is speaking in front of other developers in the BrazillianDevs community.

His favorite attractions are water parks.

Katie Montevecchi

Katie Montevecchi

Software Developer

Katie is a mother who knows what it's like to plan birthday parties for her kids. She's also an amazing developer who runs circles around the boys with her codes. 

Her favorite attractions are indoor play centers.

michael alves

Michael Alves

UX/UI Designer

Michael turned down an offer to become a GQ model to pursue his passion for design. He is the latest addition to the product team and will be introducing Design Thinking into our product.

His favorite attraction is billiards.

Douglas Conceição

Douglas Conceição

.NET Developer

Douglas is truly an international man of mystery. His passport requires no photograph and he can speak Spanish... in Portuguese. He also knows multiple computer programming languages.

His favorite Atari game is Cloak & Dagger.

Scott Drummond

Scott Drummond

Founder and President

Scott is the man, the myth, the legend in the amusement industry. He has 6 kids, but Party Center Software is his favorite.

His favorite game is Space Invaders.

Joni Hall

Joni Hall

Finance Manager

Joni is the mother we all wish we had. Sweet, kind, and always looking after us. 

Her favorite attraction is bowling.

Jon Radcliff

Jon Radcliff

Software Development Project Manager

Jon leads the product team in taking the software to a whole new level. He brings 10+ years in a SaaS development environment and really knows how to get things done.

His favorite attractions are indoor trampoline parks.

Rebecca Twomey

Rebecca Twomey

Director of Sales & Customer Success

Rebecca loves helping businesses succeed. As a sales and marketing consultant, she's worked with countless business owners, sales professionals, and marketing directors to improve processes and revenue. At Party Center Software, she loves watching FEC's thrive. Her goal is to provide support to her team and her clients, helping everyone win together.

Her favorite attraction is (super fast) go-karts.

join-our-team.jpg

Join Our Team!

We're always on the lookout for fun, passionate, and bold individuals to help move our company and the industry forward. Check back to see open positions and join our team. 

See Open Positions

Check Out Our Latest Blog Posts

We cover everything from bringing guests through your doors to building loyalty at your family entertainment centers.

Our Friends & Partners

Here are some of our trusted partners who we recommend to customers and those new to the industry.

creative-works.png
redemptionplus-logo.png
FECMusic-Logo.png
trainertainment-logo-1.gif
embed-international-log.jpg

Get to Know Us Better

We're all about building vibrant communities so we'd love to stay connected with you. 

Join our Facebook Group

Connect with other owners and ask questions about emerging trends or best practices in running a business. The community is always willing to help.

Request to join the community>>

Meet us at upcoming events

We support continuous education and sponsor a variety of industry events. Meet some of our team members throughout the year.

View upcoming industry events>>