Celebrating 23 Years: The Party Center Software Story Blog

Celebrating 23 Years: The Party Center Software Story

Laura Cañellas
Jun 17, 2021 6:15 AM

Today marks our 23rd year in business serving customers in the family entertainment industry. 

We are so proud and humbled by our incredible journey and are very excited for our future. Thank you for supporting us throughout the years and giving us the opportunity to solve your challenges.  

For our birthday post, we wanted to share a recent interview of our CEO on how he started the business, a timeline of our growth, and a few words from our awesome team & wonderful customers.

Celebrating 23 Years: The Party Center Software Story

Let's celebrate together.

It's Ok to Be Great: Mark Haney's Interview with Our CEO, Scott Drummond

Our CEO and Founder recently appeared on the Mark Haney Show to discuss how he started the business, the importance of adopting a winning mindset, and so much more. Be sure to check it out below. 


The Party Center Software Story

Curious about our story? Here's a timeline of our growth throughout the years:

  • 1998 - Our CEO, Scott, started a marketing company called Agile Software & Marketing with the goal of helping local businesses improve their marketing efforts.
  • 2005 - Scott purchased Bounceopolis, an indoor play zone in El Dorado Hills, California to give his community (and kids) a fun place to play and have birthday parties.  
  • 2006 - After experiencing the struggles of managing staff, vendors, and customers, Scott decided to create Party Center Software to automate key aspects of his business.
  • 2007 - After developing and using the software at Bounceopolis, he identified a demand at other indoor play centers and FECs and launched the software commercially.
  • 2016 - Party Center Software increased the development team by over 500% to help keep the software moving forward.

Team Photo

From left to right: Megan Hawkins - Customer Success Consultant, Scott - CEO, Rebecca - Director of Marketing, Sales, & Customer Success & Eileen - Customer Success Manager.

  • 2018 - Party Center Software launched the Customer Success Team: a group of strategic thinkers with marketing chops and industry experience whose job is to help customers grow their business and maximize their use of our software.
  • 2019 - Party Center Software is acquired by Fullsteam LLC, enabling continued growth of the company and product. Party Center Pay is launched, saving PCS customers thousands annually on credit card fees.
  • 2021 - With over $2B transactions processed, 5M+ parties booked, and 23 years in business, Party Center Software has become one of the leading products in the industry and is looking forward to its future growth.

Our Team Weighs In: What Do You Love About Working at Party Center Software?

  • "Our team exhibits the most talent, care, empathy, and hard work that I've ever experienced in my working career. We are all centered on our love for helping others and that makes all the difference. I've watched team members step in to support other team members in more ways than one. I love that we live out our core values each and every day and that we add purpose, care, and joy to the world around us." - Rebecca Twomey, Director of Sales, Customer Success & Marketing
  • "I love that PCS has a genuine heart for not only our customers but the industry. Every person on our team invests themselves in what we do day in and day out and each one of us pitches in to help one other in any way that we can. Our team truly feels like one giant family and that is so rare to find. I appreciate that work environment so much and I am beyond grateful to call PCS home!" - Courtney Drahos, Customer Success Consultant

Customer Testimonials 

  • "I love the educational content that PCS provides. Their blog posts and guides are well-written and provide so much useful information. I use it almost daily!" - Carol Johnson Marschel, The Inflatable Fun Factory
  • "It is so nice to have customers book what they want, when they want, and to secure the deposit without even having to pick up the phone. The visual layout of the PCS online booking module makes it very easy for our customers to select the best add-ons for their events. It's all about the upsell!" - Jenna Boyo, Planet Lazer Kelowna
  • "PCS makes our jobs easier and they're always willing to help if we need anything. Your customer service and product are impeccable and we are very thankful for you guys!" - Anonymous

Thank You!

Thank you for your support. We're looking forward to fulfilling our future goals and serving our customers for many years to come!

New Resource

Online booking is an opportunity to enhance your guest experience. That’s why in our newest resource, you’ll find three key tools that’ll help you drive traffic to your online booking page.

Online Booking Toolkit eBook - CTA - Blog

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