Want to know how to protect yourself against chargebacks?
In the following "Business Tips by PCS" series video, we share some tips on how you can protect your business!
Understanding Chargebacks - Part 1: Business Tips by PCS
Check out our video below!
Our Business Tips series is all about sharing practical ideas and actions you can take to grow your business.
Here are a couple of tips on what to do when dealing with chargebacks:
1. Communicate with Customers While They're Still in Your Facility
People are different. Ask yourself why might a guest be dissatisfied? The ultimate goal is to create incredible guest experiences.
If you can talk to them while they are still in your facility, that is the best way to prevent a chargeback from happening. If you make sure your customers are happy while they are there, you are more than likely able to avoid a chargeback.
That is not to say we can avoid all chargebacks. There are some people we cannot satisfy and then there are some who are scam artists. It is important to learn how the chargeback process works and how you can fight a chargeback if one is initiated by a customer.
2. Focus and Train Your Employees on How to Spot Red Flags Over the Phone
It is best to train your employees on how to identify potential problems and how to deal with them if they arise. Many times, employees do not want to deal with tough situations. If they are not equipped to deal with these situations they must have a manager they can go to who is going to resolve the issue as efficiently and quickly as possible!
Sharing those policies with employees will help avoid chargebacks over the phone. For example, hesitation followed by the person using a credit card with someone else’s name on it during an over-the-phone transaction is a red flag.
Communication is key! Watch our full video on chargebacks to learn more.
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