No one likes to see an unhappy customer.
Family Entertainment Centers across the world may differ in terms of theme, activity, or particular demographic they cater to, but one thing is for certain across the board: minimizing potential conflict and keeping guests happy is of utmost importance.
In this complimentary resource, we’ll share six things that will help you to not only avoid conflict and prevent disgruntled customers from arising, but we’ll also provide you with a framework for behaviors to exhibit and actions to take should trouble occur and you need to find a resolution as quickly as possible.
Interpretation of the advice given in this eBook will certainly vary
by facility in terms of the techniques you decide to use and actions you take, but the goal of this resource is to lay the foundation for building a successful conflict management plan you can adapt to your family entertainment center’s specific needs.
It’s all about keeping customers happy!
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