by Danny Gruening, on Aug 5, 2014 11:56:07 AM
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"My name is Parker Coddington, and I am a partner at Shenaniganz. We are an upscale family entertainment center located just outside of Dallas. Actually, 2 locations: 1 in Rockwall, Texas; 1 in Greenville, Texas."
What issues has Party Center Software resolved for you?
"Some of the issues that Party Center Software have resolved for us, first, is obviously being able to book or sell a birthday party in the middle of the night. Because there's always those consumers, when they're looking or browsing around online shopping for something, when they see it they want to buy it right then. And you want to be able to capture them. And obviously we're not going to have people on staff at 2 o'clock in the morning. But the ability for them to go through and pick their date, time, party, and make a deposit so we lock in that business - versus risk us trying to call them the next day because they sent us an email - well that's something that's pretty invaluable."
How much time does the software save you?
"Not only do we now book parties at 2 o'clock in the morning, but now some of the calls and party bookings that used to be handled via the phone or in person by our staff are done online. And therefore that gives our staff more time to spend on other places. So any time you can do something without labor, it's better than doing it with labor."
Do you enjoy working with the Party Center Software team?
"They are operators in background, so they know the challenges that operators have. So they can use that experience and that knowledge to really form and craft the product into something that makes great sense for us. It's not the same product that it used to be because they are constantly doing upgrades, and rolling out new features, and improving things. Party Center Software is one of the best vendors that we work with."
What would you say to others considering using Party Center Software?
"If someone is considering using Party Center Software for their facility, it's an absolute no-brainer. There's actually quite a few features above and beyond what we actually use, so we're not even taking full advantage of what they offer. But it's still such a great investment for us, that we look forward to even down the road, using it and leveraging it even more to help our revenue, and our profitability, and our efficiency. Anybody who isn't using it is leaving money on the table."
"Very excellent to work with. The customer service and technical support is great."
"It's been a fabulous investment for our business. Since we started first using Party Center Software in our Rockwall location of Shenaniganz, we've opened a second center, and we're in the process right now of adding Party Center Software to that second location as well. So it's a no-brainer to make that additional investment again to add Party Center Software to Shenaniganz."
"I would say, overall, having the online birthday party option with Party Center Software, has increased our total number of birthdays. But it's probably decreased approximately 20-25% the number of birthday parties that our staff are having to book themselves. And so that's freed up extra time that allows us to go out and generate more birthday parties, or do other things, or be more efficient, or just save on labor."