Family Entertainment Center

Celebrating 24 Years: The Party Center Software Story

Last week marked our 24th year in business serving customers in the family entertainment industry.

June 17th marked our 24th year in business serving customers in the family entertainment industry. 

We are so proud and humbled by our incredible journey and are very excited for our future. Thank you for supporting us throughout the years and allowing us to solve your challenges!

For our birthday post, we wanted to share an interview of our CEO on how he started the business, a timeline of our growth, and a few words from our awesome team & wonderful customers.

Celebrating 24 Years: The Party Center Software Story

Let's celebrate together.

It's Ok to Be Great: Mark Haney's Interview with Our CEO, Scott Drummond

Our CEO and Founder appeared on the Mark Haney Show to discuss how he started the business, the importance of adopting a winning mindset, and much more. Be sure to check it out below. 


The Party Center Software Story

Curious about our story? Here's a timeline of our growth throughout the years:

  • 1998 - Our CEO, Scott, started a marketing company called Agile Software & Marketing with the goal of helping local businesses improve their marketing efforts.
  • 2005 - Scott purchased Bounceopolis, an indoor play zone in El Dorado Hills, California to give his community (and kids) a fun place to play and have birthday parties.  
  • 2006 - After experiencing the struggles of managing staff, vendors, and customers, Scott decided to create Party Center Software to automate key aspects of his business.
  • 2007 - After developing and using the software at Bounceopolis, he identified a demand at other indoor play centers and FECs and launched the software commercially.
  • 2016 - Party Center Software increased the development team by over 500% to help keep the software moving forward.

Team Photo

From left to right: Megan Hawkins - Customer Success Consultant, Scott - CEO, Rebecca - Director of Marketing, Sales, & Customer Success & Eileen - Customer Success Manager.

  • 2018 - Party Center Software launched the Customer Success Team: a group of strategic thinkers with marketing chops and industry experience whose job is to help customers grow their business and maximize their use of our software.
  • 2019 - Party Center Software is acquired by Fullsteam LLC, enabling continued growth of the company and product. Party Center Pay is launched, saving PCS customers thousands annually on credit card fees.
  • 2021 - With over $2B transactions processed, 5M+ parties booked. Party Center Software is looking forward to its future growth.
  • 2022 - With 24 years in business, Party Center Software has become one of the leading products in the industry and we're working on game-changing offers. Stay tuned!

Our Team Weighs In: What Do You Love About Working at Party Center Software?

  •          "Our team exhibits the most talent, care, empathy, and hard work that I've ever experienced in my working career. We are all centered on our love for helping others and that makes all the difference. I've watched team members step in to support other team members in more ways than one. I love that we live out our core values each and every day and that we add purpose, care, and joy to the world around us." - Rebecca Twomey, Director of Sales, Customer Success & Marketing
  •          "I love that PCS has a genuine heart for not only our customers but the industry. Every person on our team invests themselves in what we do day in and day out and each one of us pitches in to help one other in any way that we can. Our team truly feels like one giant family and that is so rare to find. I appreciate that work environment so much and I am beyond grateful to call PCS home!" - Courtney Drahos, Customer Success Consultant

Customer Testimonials 

  • "...working with PCS and more specifically Eileen Hawkins has been such a pleasure... She makes herself available and brings solutions to my problems when needed. Thank you so much for your time! Keep up the great work!" - Julia Pennie
  • "I work for the Great Escape in Pleasant Hill IA and we use Party Center Software for our birthday parties. It is so easy to navigate and the customer service is amazing." - Andrea Weber, Great Escape
  • "Very helpful! Eileen is a great worker and always is there to help us with any issues we come along with! Would recommend this software to any business out there!" - Elevation Trampoline

Thank You!

Thank you for your support. We're looking forward to fulfilling our future goals and serving our customers for many years to come!

Download the 2022 Mid-Year Industry Insights Survey

The goal of our 2022 Mid-Year Industry Insights survey was to gauge how owners and operators, managers, party hosts, partners, and other employees in the Family Entertainment Industry are navigating 2022 and if they had or are planning to attend any industry events. Click the image below to download this resource today!

2022 Survey eBook - CTA - Blog

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