PCS System Status History

For historic event details, please review below.

To return to the live status page, click here. 

  • Party Center Software

  • PC Pay

  • Other Payment Processor

Historic Occurrences:

 

Date/Time: 11/20/2021 11:51 AM PST
Issue Summary: A query related to the number of days loaded on the schedule page cause a spike in the CPU usage and made the software unreachable for all users temporarily. 
Resolution: We deployed an update to the query to execute against the Read-Only database to free up CPU resources at which time the system began to stabilize and become usable again. We also issued a patch to the software to reduce the total number of days available to be selected for review; this will prevent such an issue from reoccurring in the future. 

Historic Occurrences:

Date/Time: 5/6/2022 7:45 AM PDT
Issue Summary: We experienced an outage of card-present payment processing services that resulted in declining transactions. MOTO and Virtual Terminal transactions were unaffected. 
Resolution: We reached out to our team at Fullsteam and found that the triPOS platform was experiencing server issues which were the source of the problem. At 8:15 AM PDT we started to see improvements as a result of redirecting server traffic. By 10:30 AM PDT the issues were completely resolved and processing returned to normal. 

 

Date/Time: 4/30/2022 1:13 AM PDT
Issue Summary: Payment processing was slowed down and in some cases resulted in timeouts that prevented payments from completing. 
Resolution: We reached out to our team at Fullsteam for clarification on the source of the problem and found that Vantiv Express was experiencing timeouts that were causing payments to complete slower than usual. These issues were completely resolved as of 3:50 PM PST and processing times returned to normal. 

None at this time.

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