When it comes to serving customers, you might think about the last waiter or waitress you had. You think, “well, they were OK,” or “they did what they were supposed to do.”
Then there are those in service that go above and beyond. They use specific words or particular actions to make you feel special. When you leave that place of business or get off the phone with these unicorns, you feel different. You feel… happy! Something has shifted inside of you. And while it might be just for a fleeting moment, what you experienced feels a whole lot like magic.
You see, that’s what a service-first business does. They put superior service before anything. They make customer happiness and dare I say - customer joy - their #1 priority.
As the owner or manager of a family entertainment center, this is where you can differentiate yourself as a business. Serving customers and creating impactful experiences doesn’t just serve the guest: it benefits your employees, you, and your impact on the world.
In this guide, we’ll explore ways that you can use a service-first approach to keep your customers returning to your facility time and time again. You’ll hear from our very own staff here at Party Center Software. Our President, Scott Drummond, our Customer Success Consultants and Managers, Megan Hawkins, Alex Keller, Eileen Hawkins, and Tonya Barnett, all have tips to share on serving customers well.
You’ll learn more about how to serve customers through: