Coming together as a family and with friends is at the heart of what visiting a family entertainment center is all about.
As an FEC owner or operator, one of the most important parts of providing a great guest experience is doing your part to make guests feel comfortable while at your facility, so they’re able to come back any time they want.
One of the best ways to do this is to keep your center clean and as germ-free as possible.
With the number of patrons coming through your FEC on a regular basis, it can be hard to keep up. However, people notice the little things. If you neglect aspects of your business like this, it will deter customers from returning, and hurt your new customer potential if the word spreads. Keeping your facility tidy and sanitized not only will give your customers the confidence they’ll have a wonderful time during their visit, your employees will see how much you care about your business, the guest experience, and their working environment as well.
Following are a few practical tips that just about anyone can implement to keep yourself and your family entertainment center in tip-top-shape:
As an owner, manager, employee, or customer, there are several things you can do to personally limit the spread of germs:
You’re probably practicing many of the tips mentioned already—many people are right now! Here's a few more suggestions to help you keep your facility as clean as possible:
Staying vigilant is the key to staying healthy. Keeping a facility clean keeps customers happy, keeps them coming back, and keeps new customers visiting as a result of positive reviews!
What are some best practices you believe in for cleanliness at your facility? Join our Party Center Software Community Group on Facebook and share your ideas with others in the FEC industry!
Looking for additional insights on how you can create the best guest experience for your customers? Download our complimentary guide, Serving Customers: Why it Matters & How a Service-First Approach Will Keep Customers Coming Back.