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Keys to Cleanliness at Your Family Entertainment Center

Sam Whitaker
Mar 17, 2020 8:19 AM

Coming together as a family and with friends is at the heart of what visiting a family entertainment center is all about.

As an FEC owner or operator, one of the most important parts of providing a great guest experience is doing your part to make guests feel comfortable while at your facility, so they’re able to come back any time they want.

One of the best ways to do this is to keep your center clean and as germ-free as possible.

With the number of patrons coming through your FEC on a regular basis, it can be hard to keep up. However, people notice the little things. If you neglect aspects of your business like this, it will deter customers from returning, and hurt your new customer potential if the word spreads. Keeping your facility tidy and sanitized not only will give your customers the confidence they’ll have a wonderful time during their visit, your employees will see how much you care about your business, the guest experience, and their working environment as well.

Following are a few practical tips that just about anyone can implement to keep yourself and your family entertainment center in tip-top-shape:

Keys to Cleanliness at Your FEC

Maintain Proper Personal Hygiene

As an owner, manager, employee, or customer, there are several things you can do to personally limit the spread of germs:

  • Always wash your hands. Use soap and water to scrub away dirt and grime on your hands regularly, especially after using the bathroom, blowing your nose, before food preparation, and after touching garbage. Make sure to wash your hands for at least 20 seconds and pay special attention to your fingertips and under your nails!

    Here are a few great ideas for song choruses to sing, to make sure you're washing for the proper amount of time!

    Use hand sanitizer as well if you’re not in a position to be able to wash your hands, and make it available for your others to use as well. 

  • Avoid touching your face when possible. Let’s face it—It’s impossible to keep your hands 100% germ-free. However, if you limit the touching your face to only when necessary, you limit the number of avenues that germs can take to enter your body. It is a hard habit to make but trying to implement this recommendation as much as possible will only help you.

  • Cover your mouth when coughing or sneezing. The easiest way to spread germs is through droplets in the air, most commonly spread by people coughing or sneezing. Combat this by covering your mouth and nose when you feel a sneeze coming on or a tickle in your throat. Wash your hands afterwards if possible, and throw those clothes in the laundry later, too!

  • Stay home when you’re sick. If you find yourself ill, one of the kindest things you can do during this time is to limit your exposure to others. Wait until you’re better before returning to work! Not only does this make sure you’re always putting your best face forward when at your place of employment, being socially responsible and preventing the spread of your germs to others is respected and appreciated by both your colleagues and guests.

  • Stay hydrated. Fluid intake is very important part of staying healthy. Proper hydration puts your body in a better position for fighting off any infections that it may encounter. If you’re an FEC owner or manager, consider having free water bottles for your staff behind the front desk as a generous reminder of how much you care.

Commit to Proper Hygiene at Your FEC

You’re probably practicing many of the tips mentioned already—many people are right now! Here's a few more suggestions to help you keep your facility as clean as possible:

  • Communicate with your employees. Advocating for employees and guests to stay home when they’re sick helps build loyalty among your staff and trust between your customers that you want them to be in the best environment possible when they visit your facility! Many of your employees handle money and credit cards on a constant basis, prime vectors for transmitting germs. Remind them to sanitize and/or wash their hands thoroughly is good practice.

  • Clean daily. High-traffic areas require extra cleaning attention. It’s always smart to have a supply of sanitizing hand wipes on hand for wiping down personal office spaces or counter tops as well. Door handles, registers, keyboards—these are all spots that should be wiped down at least once daily. Surfaces such as party tables should be cleaned after each party, and kitchen surfaces should be sanitized after each meal preparation, especially when working with raw meat.

  • Disinfect when you clean. We all keep our workplaces tidy, but sometimes cleaning an area merely removes dirt and grime and bacteria and viruses can still linger. Use disinfectant spray or wipes as a follow up. Your play structures and other commonly touched areas should be cleaned each night, and a deep clean/sanitization should be scheduled weekly.

  • Make sanitization options available for customers. Assist your customers by keeping a fresh supply of tissues and sanitizer at the front counter and other areas in your facility where guests congregate. Include those items as part of every party room setup as well. If your stock is running low and you find yourself in a pinch, needing certain cleaning items quickly, here are a few DIY cleaner recipes you can make in the meantime (bonus: they're chemical free)!

  • Make cancellation/rescheduling options clear and reasonable. When booking a party, customers often want to know if they’ll be able to receive a full or partial refund if something unexpected puts a wrench in their plans. In terms of health, no one plans on getting sick, but some fall ill before their scheduled party. If you deny any type of partial refund or rescheduling options, those customers might decide to move forward with their event, even if they’re not in the best of health.

    This isn’t advisable to allow if you care about the experience of EVERY guest, not just the individuals booking private events with you. Create a list of party guidelines/policies for customers to review before booking and consider each case as arise for the best course of action. Showing great customer service and understanding is key to positive reviews, repeat customers, and increased referrals.

Stay Vigilant

Staying vigilant is the key to staying healthy. Keeping a facility clean keeps customers happy, keeps them coming back, and keeps new customers visiting as a result of positive reviews!

What are some best practices you believe in for cleanliness at your facility? Join our Party Center Software Community Group on Facebook and share your ideas with others in the FEC industry!

Looking for additional insights on how you can create the best guest experience for your customers? Download our complimentary guide, Serving Customers: Why it Matters & How a Service-First Approach Will Keep Customers Coming Back.

Complimentary eBook: Serving Customers - Why It Matters & How a Service-First Approach Will Keep Customers Coming Back

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