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As an owner or manager of a business in the family entertainment industry, many people—employees, customers, even business competition—look to you as an example of leadership and success.
Are you setting a good example?
Especially in times of hardship, you’re seen as the leader who will problem solve and navigate your team back towards the path to success.
It can be overwhelming! Even the best leaders need advice and guidance for how to constantly improve their management skills and continue being seen in a positive light.
Following are eight leadership qualities that are important to possess if you’re in a position of power in the family entertainment industry.
A growth mindset is an especially important quality to possess for someone who holds a leadership position at a family entertainment center.
As a business owner, success won’t last for very long if you’re content with meeting the bare minimum standard. Continually thinking of ways your business can improve is indicative of a great leader.
With the competition in the entertainment industry today, continuous innovation and dedication to growing your business will ensure your facility stays top-of-mind for your customers.
Even during slow seasons or times of economic hardship, your team will stand behind you, waiting for how they can help to grow the business and make things better.
Having a growth mindset is the first step to success as an owner or manager of a family entertainment center, but an individual with a growth mindset must also have persistence.
There are millions of great ideas out there, but only the ones who have someone persistent and determined to see it through to fruition will be the ones that have a true chance at success.
“If at first you don’t succeed, try, try again,” right?
The persistence shouldn’t end when/if you meet your goal, either!
If you want something you believe in to have a true chance of success, you need to be willing to work at it everyday in order to experience long-term gain.
The leadership qualities of emotional intelligence and communication are two that go hand-in-hand.
According to Psychology Today, emotional intelligence “refers to the ability to identify and manage one’s own emotions, as well as the emotions of others.
Emotional intelligence is generally said to include at least three skills: emotional awareness, or the ability to identify and name one’s own emotions; the ability to harness those emotions and apply them to tasks like thinking and problem solving; and the ability to manage emotions, which includes both regulating one’s own emotions when necessary and helping others to do the same.”
When it comes down to it, although you’re running a business, you need to be aware that the team of people you employ to help your family entertainment center succeed are human beings (and so are you!).
You’re bound to encounter situations where you’ll need to show empathy if a staff member is going through a difficult time that is potentially affecting their work performance, moderate discussions if there are opposing opinions on how to best run day-to-day operations, as well as learning the best way to regulate your emotions and reactions in stressful situations.
The team at your family entertainment center should be treated like your family! Showing your employees that they’re able to trust and confide in you, as well as look to you as a voice of logic and reason goes a long way in terms of truly earning their respect. Being able to confide in your team and trust them to handle business successfully when you're not around is another enormous way to gain their respect. Gaining the respect of your team is one of the highest achievements you can obtain as a successful leader and FEC owner!
Use that emotional intelligence to exemplify and promote communication. Not only does clear and direct communication lead to tasks you need completed being done efficiently, many conflicts (especially in business settings), are a result of a lack of understanding and miscommunication.
Consider hosting an employee training session on conflict resolution, whether it be a conflict with oneself that’s hindering their performance and how to work through it, or a conflict with a coworker or person in a leadership role, and how to appropriately resolve the situation. It’s important for you to be an active participant in this training, too! Remember how essential a growth mindset is to success as an FEC owner? That includes being open to your growth as a person as well!
You are the leader.
When things go awry—no matter whose fault it might be—it’s ultimately your responsibility to take the fault for the mistake and figure out how best to fix it.
Doing this takes a lot of courage! It’s human nature to want to avoid being blamed for something that wasn’t directly your fault.
At the end of the day, this is YOUR business, YOUR family entertainment center. Regardless of fault, true leadership is shown when the responsibility is taken on by the person with the most amount of power.
Whether a mistake was made due to lack of proper training, or keeping an under-performing staff member employed for longer than was beneficial to your business, accept ownership of the problem, have the courage to make it known, as well as the courage and determination to right the wrongs.
Having courage is also a necessary leadership quality to have as an FEC owner when you possess that growth mindset. Some of your ideas/visions may be difficult—scary even—to pursue. You may have lots of people doubting you or economic odds stacked against you, but with the willingness and dedication to work towards achieving the success you dream of for your family entertainment center, the sky's the limit.
*Note: If you’re in search of a great book on taking ownership as a leader, check out Extreme Ownership: How U.S. Navy SEALs Lead and Win. Don’t let the title lead you astray either if you're thinking, "How will this book apply to me?".
The authors, Jocko Willink and Leif Babin, share particular situations they experienced while in the military, and how the lessons they learned allowed them to help business executives be better leaders for their team.*
As the owner or manager of a family entertainment center, you’re likely going to be the one faced with making the difficult decisions when it comes to your business. This requires decisiveness.
Have conviction in your thoughts and ideas, and let them
Sure, as an effective leader you may ask for or receive advice from others, but ultimately, you’ll need to be decisive. You need to decide on the actions (or lack thereof) that need to be taken in order to see your business thrive. Going after a goal or opportunity "half-steam" isn't going to result in success!
It’s not enough just to say you’re going to do something either.
You need to follow through!
Whether it ends up being the right decision or not (which is where taking ownership will apply), following through with a decision you’ve made shows you’re trustworthy and reliable, both of which are additional leadership qualities that are wonderful for a successful FEC owner to be!
It’s clear there are numerous other important leadership qualities that are important to being a great owner or manager of a family entertainment center.
Which leadership qualities are most important for you?
Let us know in the comments below!
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