Millennials. I'm sure we all have our opinions on this generation. Usually, the term "entitled" is used to describe them. More than likely, the majority of your staff is made up of Millennials, and yo

In our last Tip of the Week, I wrote about why you should split tips between employees rather than letting the party host keep the entire tip. The pool of money acts as a sort of "tip bonus" for all e

We've all heard the phrase "the customer is always right", but what if it isn't true? This philosophy can entitle rude customers even if you know they are wrong, and can leave your employees feeling m