eBooks & Guides

The true purpose of a playbook is to enable your FEC to function like a well-oiled machine, in which almost everything is a repeatable, documented process. This allows you and your team to focus on what’s next, like areas to improve, new offerings, or new attractions.

This eBook on building a playbook will help you identify the core elements of your unique playbook, get your team to buy-in, and manage the build-out process.

We all know that social media can serve as a very powerful tool when growing your business. What we might not know, however, are the secret tricks-of-the-trade that will get us the growth we’re looking for.

This guide on using Instagram to grow your revenue will help you capture the right audience at the right time with the right message.

When it comes to hosting the best holiday parties and events, we've got you covered! We want to help you to grow your party booking business AND your revenue, so we're coming in hot with this resource to do just that!

This guide on hosting a holiday party focuses on four areas of opportunity for growing your holiday bookings and ticket sales.

Family Entertainment Centers across the world may differ in terms of theme, activity, or particular demographic they cater to, but one thing is for certain across the board: minimizing potential conflict and keeping guests happy is of utmost importance.

In this complimentary resource, we share six things that will help you to not only avoid conflict and prevent disgruntled customers from arising, but we’ll also provide you with a framework for behaviors to exhibit and actions to take should trouble occur and you need to find a resolution as quickly as possible.

Do you feel like bad things are constantly happening around you? Are you often worried about what might happen tomorrow, next week, or next month? Do you often feel down, confused, depressed, or anxious? What about your thoughts? Do you beat yourself up in your own mind?

You are not alone. Adversity can strike at any moment for anyone.

In this complimentary eBook, we explore two topics that go hand-in-hand: adversity and negative self-talk (also known as head trash) and how to overcome them.

Though very unfortunate, there will be times—no matter how unlikely it might seem—where your family entertainment center isn’t able to operate as normal. Your facility should be prepared to handle short-term emergencies, as well as have a long-term business pivot plan in place if it becomes necessary.

By creating a business pivot plan, you’ll prepare your business should a larger emergency occur that prevents your family entertainment center from operating as normal (or at all) for an extended period of time.

In this new resource, we share 3 tools for constructing a successful business pivot plan so your FEC is prepared to adapt to the change in markets and continue to grow.

Though very unfortunate, there will be times—no matter how unlikely it might seem—where your family entertainment center isn’t able to operate as normal.

Your facility should be prepared to handle short-term emergencies, as well as have a long-term business pivot plan in place if it becomes necessary. By creating a business pivot plan, you’ll prepare your business should a larger emergency occur that prevents your family entertainment center from operating as normal (or at all) for an extended period of time.

In this new resource, we share 3 tools for constructing a successful business pivot plan so your FEC is prepared to adapt to the change in markets and continue to grow.

What goes into effectively marketing a business, especially a family entertainment center?

In this guide, we provide you with three distinct areas to focus your marketing efforts around, and hope the tips provided serve as a resource for you to build a strong marketing foundation you can continually work towards improving over time.

Do you feel like bad things are constantly happening around you? Are you often worried about what might happen tomorrow, next week, or next month? Do you often feel down, confused, depressed, or anxious? What about your thoughts? Do you beat yourself up in your own mind?

You are not alone. Adversity can strike at any moment to anyone.

In this complimentary eBook, we explore two topics that go hand-in-hand: adversity and negative self-talk (also known as head trash) and how to overcome them.

Customers are your best source of information when you're looking to determine which areas of your business are being well-managed, and where your facility has room for improvement.

Let this resource provide you with inspiration for the types of questions you should ask guests after they visit your FEC, to see where your biggest opportunities for improvement lie!

We love sharing new tips and trends to help those of you in the Family Entertainment Industry shape your party booking strategies and plans for business growth.

In our 2019 Online Party Booking Study, we're thrilled to bring you insights using the data we've gathered from our online booking application over the past year to help you on the path to FEC success.

You've properly prepared in advance for the party at your facility, hosted a fantastic, memorable event for your guests, and now... Phew! It’s over! Now what?

This guide shares common areas of focus that should be attended to after a party has occurred at your family entertainment center so you can ensure each of your parties go off without a hitch from start to finish, and that you're prepared for customers to come back and experience more fun!

Now that you've properly prepared in advance for the parties at your facility, it’s time to put that planning into action!

In Issue #2: "The Party," of our Event Planning Checklist Series, we share common areas of focus that should be attended to during a party at your family entertainment center, and checklist items for each category!

Throwing incredible birthday parties and events at your FEC involves a lot of planning, coordination, and teamwork. But don't worry: Party Center Software to the rescue!  In Issue #1: "The Before," of our Event Planning Checklist series, we share checklists that you can use BEFORE your guests arrive for their special day!

While hosting birthday parties is certainly a steady money-maker for FECs and event facilities, there are so many additional ways to maximize revenue each and every month of the year. In this complimentary guide, we'll share ideas for event opportunities by month, as well as ideas for additional promotions and up-sells.

Serving customers and creating impactful experiences doesn’t just serve the guest: it benefits your employees, you, and your impact on the world. In this guide, we’ll explore ways that you can use a service-first approach to keep your customers returning to your facility time and time again.

As you look for ways to grow while also providing fun and exciting experiences for your customers, you might be wondering: what can I create that's unique and "out of the box"?  In this guide, we share how fantasy football can help you create a great customer experience along with steps you can take to throw an awesome fantasy football draft at your facility.

With so many areas of the business to focus on, it can be challenging to make time for sales and marketing efforts. In this guide, we’ll explore 3 simple ways to improve revenue so you can book more parties at your Family Entertainment Center. 

Knowing who your targeted customers are and how they behave can really make a difference in the number of parties you book each month. To help you shape your party booking strategy, we created the 2018 Online Party Booking Study.