eBooks & Guides

As the owner or operator of a family entertainment center, it’s important to consider the changes that have taken place in the last few years. If your facility isn’t able to operate as usual, you’re facing financial hardship, or you’re simply looking to expand your business, an online store can help you grow revenue!

As an owner or operator of a family entertainment center, you’re all too familiar with how important it is to adapt and make changes quickly when faced with an obstacle. That’s why your facility should be prepared to pivot.

Excited for IAAPA Expo? Download this checklist to prepare for the amusement industry's premier event!

Want to learn more about how to create a software stack, choose vendors, and build successful systems? Download this resource!

In this resource, we outline the major party planning areas to consider as you prepare to host your next party. From before, during, to after the party, each chapter includes a checklist you can use or add into your online booking software to help your staff keep track of every task.

Adding an arcade to your facility is a great way to drive revenue. Arcades can function as a stand-alone attraction or complement your overall attraction mix and entice guests to spend more time at your family entertainment center. Download this resource to discover more.

When it comes to putting together an arcade plan for your new family entertainment center or upgrading your existing one, there's a lot to consider. Use this calculator to determine space allocation, revenue, and ROI for your current or future arcade.

Whether you're experiencing a slow summer season or are facing capacity restrictions, there are still a number of creative ways you can continue to provide a fantastic experience for your guests and boost revenue at your FEC.

In this guide, we share four ideas for outdoor attractions that your family entertainment center should consider setting up this summer.

Online booking is an opportunity to enhance your guest experience. It’s a way to show your customers that you care about every step of the party booking process.

That’s why in this resource, you’ll find three key tools that’ll help you drive traffic to your online booking page.

Facebook is one of the most powerful platforms business owners can use to connect with customers and discover new growth opportunities.

In this eBook, you'll discover how to optimize your Facebook Business page, what and when to post, and how to grow engagement.

Waivers allow you to communicate your facility rules and expectations to customers. They can also help speed up the check-in process and function as another way for you to capture helpful data about your guests. 

However, it's also important to consider that each state views waivers differently. In this resource, you will learn about the benefits, uses, and current state laws regarding waivers.

Party Center Software, along with 9 industry partners, joined together to create and launch the 2021 FEC Trade Show Survey.

The goal of the survey was to gauge how owners and operators, managers, party hosts, partners, and other employees in the Family Entertainment Industry felt about attending in-person and virtual events in 2021.

Effectively marketing your FEC or event venue doesn't have to feel like rocket science. The key is to create a marketing plan that is actionable, intentional, data-backed, and seamlessly integrated into your day-to-day business activities.

As a FEC owner or operator, you're probably wondering how 2020 impacted our industry data and if there’s any chance of a meaningful recovery.

The good news is that the numbers show there’s not only hope but new opportunities that have sprouted as a direct result of business owners adapting to the many obstacles on their path to success.

The true purpose of a playbook is to enable your FEC to function like a well-oiled machine, in which almost everything is a repeatable, documented process. This allows you and your team to focus on what’s next, like areas to improve, new offerings, or new attractions.

This eBook on building a playbook will help you identify the core elements of your unique playbook, get your team to buy-in, and manage the build-out process.

We all know that social media can serve as a very powerful tool when growing your business. What we might not know, however, are the secret tricks-of-the-trade that will get us the growth we’re looking for.

This guide on using Instagram to grow your revenue will help you capture the right audience at the right time with the right message.

When it comes to hosting the best holiday parties and events, we've got you covered! We want to help you to grow your party booking business AND your revenue, so we're coming in hot with this resource to do just that!

This guide on hosting a holiday party focuses on four areas of opportunity for growing your holiday bookings and ticket sales.

Family Entertainment Centers across the world may differ in terms of theme, activity, or particular demographic they cater to, but one thing is for certain across the board: minimizing potential conflict and keeping guests happy is of utmost importance.

In this complimentary resource, we share six things that will help you to not only avoid conflict and prevent disgruntled customers from arising, but we’ll also provide you with a framework for behaviors to exhibit and actions to take should trouble occur and you need to find a resolution as quickly as possible.

Do you feel like bad things are constantly happening around you? Are you often worried about what might happen tomorrow, next week, or next month? Do you often feel down, confused, depressed, or anxious? What about your thoughts? Do you beat yourself up in your own mind?

You are not alone. Adversity can strike at any moment for anyone.

In this complimentary eBook, we explore two topics that go hand-in-hand: adversity and negative self-talk (also known as head trash) and how to overcome them.

Do you feel like bad things are constantly happening around you? Are you often worried about what might happen tomorrow, next week, or next month? Do you often feel down, confused, depressed, or anxious? What about your thoughts? Do you beat yourself up in your own mind?

You are not alone. Adversity can strike at any moment to anyone.

In this complimentary eBook, we explore two topics that go hand-in-hand: adversity and negative self-talk (also known as head trash) and how to overcome them.

Customers are your best source of information when you're looking to determine which areas of your business are being well-managed, and where your facility has room for improvement.

Let this resource provide you with inspiration for the types of questions you should ask guests after they visit your FEC, to see where your biggest opportunities for improvement lie!

We love sharing new tips and trends to help those of you in the Family Entertainment Industry shape your party booking strategies and plans for business growth.

In our 2019 Online Party Booking Study, we're thrilled to bring you insights using the data we've gathered from our online booking application over the past year to help you on the path to FEC success.

While hosting birthday parties is certainly a steady money-maker for FECs and event facilities, there are so many additional ways to maximize revenue each and every month of the year. In this complimentary guide, we'll share ideas for event opportunities by month, as well as ideas for additional promotions and up-sells.

Serving customers and creating impactful experiences doesn’t just serve the guest: it benefits your employees, you, and your impact on the world. In this guide, we’ll explore ways that you can use a service-first approach to keep your customers returning to your facility time and time again.

As you look for ways to grow while also providing fun and exciting experiences for your customers, you might be wondering: what can I create that's unique and "out of the box"?  In this guide, we share how fantasy football can help you create a great customer experience along with steps you can take to throw an awesome fantasy football draft at your facility.

With so many areas of the business to focus on, it can be challenging to make time for sales and marketing efforts. In this guide, we’ll explore 3 simple ways to improve revenue so you can book more parties at your Family Entertainment Center. 

Knowing who your targeted customers are and how they behave can really make a difference in the number of parties you book each month. To help you shape your party booking strategy, we created the 2018 Online Party Booking Study.