eBooks & Guides

Complimentary resources to help fuel your business growth.

PCS-Logo-Square-Only-pad1

written by Rebecca Twomey, Director of Sales, Customer Success, and Marketing

Whether you're experiencing a slow summer season or are facing capacity restrictions, there are still a number of creative ways you can continue to provide a fantastic experience for your guests and boost revenue at your FEC.

In this guide, we share four ideas for outdoor attractions that your family entertainment center should consider setting up this summer.

Download Now
Outdoor Attractions eBook
PCS-Logo-Square-Only-pad1

by Laura Cañellas, Marketing Manager

Online booking is an opportunity to enhance your guest experience. It’s a way to show your customers that you care about every step of the party booking process.

That’s why in this resource, you’ll find three key tools that’ll help you drive traffic to your online booking page.

Download Now
Online Booking Toolkit eBook
PCS-Logo-Square-Only-pad1

by Laura Cañellas, Marketing Manager

Facebook is one of the most powerful platforms business owners can use to connect with customers and discover new growth opportunities.

In this eBook, you'll discover how to optimize your Facebook Business page, what and when to post, and how to grow engagement.

Download Now
Facebook eBook
PCS-Logo-Square-Only-pad1

by Laura Cañellas, Marketing Manager, and Michael L. Amaro of Amaro Baldwin LLP

Waivers allow you to communicate your facility rules and expectations to customers. They can also help speed up the check-in process and function as another way for you to capture helpful data about your guests. 

However, it's also important to consider that each state views waivers differently. In this resource, you will learn about the benefits, uses, and current state laws regarding waivers.

Download Now
Digital Waivers eBook
PCS-Logo-Square-Only-pad1

by Rebecca Twomey, Director of Sales, Customer Success, and Marketing

Party Center Software, along with 9 industry partners, joined together to create and launch the 2021 FEC Trade Show Survey.

The goal of the survey was to gauge how owners and operators, managers, party hosts, partners, and other employees in the Family Entertainment Industry felt about attending in-person and virtual events in 2021.

Download Now
2021 Trade Show Survey Report
PCS-Logo-Square-Only-pad1

by Laura Cañellas, Marketing Manager

Contributions made by Rebecca Twomey, Eileen Hawkins, and Megan Hawkins

Effectively marketing your FEC or event venue doesn't have to feel like rocket science. The key is to create a marketing plan that is actionable, intentional, data-backed, and seamlessly integrated into your day-to-day business activities.

Download Now
Building a Marketing Plan
PCS-Logo-Square-Only-pad1

2020 Online Booking Study

by Laura Cañellas, Marketing Manager

Contributions made by Scott Drummond, Rebecca Twomey, Matt Thornburg, and Eileen Hawkins

As a FEC owner or operator, you're probably wondering how 2020 impacted our industry data and if there’s any chance of a meaningful recovery.

The good news is that the numbers show there’s not only hope but new opportunities that have sprouted as a direct result of business owners adapting to the many obstacles on their path to success.

Download Now
2020 Online Booking Study
PCS-Logo-Square-Only-pad1

by Laura Cañellas, Marketing Manager

Contributions made by Rebecca Twomey and Eileen Hawkins

The true purpose of a playbook is to enable your FEC to function like a well-oiled machine, in which almost everything is a repeatable, documented process. This allows you and your team to focus on what’s next, like areas to improve, new offerings, or new attractions.

This eBook on building a playbook will help you identify the core elements of your unique playbook, get your team to buy-in, and manage the build-out process.

Download Now
Building a Playbook for Your FEC
Party Center Software Logo

by Rebecca Twomey, Director of Sales, Customer Success, and Marketing

We all know that social media can serve as a very powerful tool when growing your business. What we might not know, however, are the secret tricks-of-the-trade that will get us the growth we’re looking for.

This guide on using Instagram to grow your revenue will help you capture the right audience at the right time with the right message.

Download Now
Growing Your Business Using Instagram eBook
PCS-Logo-Square-Only-pad1

by Rebecca Twomey, Director of Sales, Customer Success, and Marketing 

Contributions made by Eileen Hawkins

When it comes to hosting the best holiday parties and events, we've got you covered! We want to help you to grow your party booking business AND your revenue, so we're coming in hot with this resource to do just that!

This guide on hosting a holiday party focuses on four areas of opportunity for growing your holiday bookings and ticket sales.

Download Now
Hosting a Holiday Party
Party Center Software Logo

by Rebecca Twomey, Director of Sales, Customer Success, and Marketing 

Contributions made by Eileen Hawkins

Family Entertainment Centers across the world may differ in terms of theme, activity, or particular demographic they cater to, but one thing is for certain across the board: minimizing potential conflict and keeping guests happy is of utmost importance.

In this complimentary resource, we share six things that will help you to not only avoid conflict and prevent disgruntled customers from arising, but we’ll also provide you with a framework for behaviors to exhibit and actions to take should trouble occur and you need to find a resolution as quickly as possible.

Download Now
No Unhappy Customers: 6 Ways to Prevent and Minimize Conflict at Your FEC eBook
PCS Logo Cube

by Rebecca Twomey, Director of Sales, Customer Success, and Marketing 

Do you feel like bad things are constantly happening around you? Are you often worried about what might happen tomorrow, next week, or next month? Do you often feel down, confused, depressed, or anxious? What about your thoughts? Do you beat yourself up in your own mind?

You are not alone. Adversity can strike at any moment for anyone.

In this complimentary eBook, we explore two topics that go hand-in-hand: adversity and negative self-talk (also known as head trash) and how to overcome them.

Download Now
Overcoming Adversity and Negative Self-Talk: Ways to Persevere Even in the Most Difficult Times
PCS Logo Cube

by Party Center Software

Though very unfortunate, there will be times—no matter how unlikely it might seem—where your family entertainment center isn’t able to operate as normal. Your facility should be prepared to handle short-term emergencies, as well as have a long-term business pivot plan in place if it becomes necessary.

By creating a business pivot plan, you’ll prepare your business should a larger emergency occur that prevents your family entertainment center from operating as normal (or at all) for an extended period of time.

In this new resource, we share 3 tools for constructing a successful business pivot plan so your FEC is prepared to adapt to the change in markets and continue to grow.

Download Now
Business Pivot Plan eBook
Party Center Software

The PCS "Pocket" Guide
to a Successful
FEC Reopening

by Party Center Software

Contributions by Jon Radcliff, Ian Anderson, Christian Carrion, Jason Lester,  Sam Whitaker, and Garrett White
The unexpected global outbreak of the COVID-19 virus no doubt placed a significant strain on both our personal and business lives.
 
Everyone at Party Center Software is dedicated to helping the FEC Industry bounce back from the economic setback this situation has had on each of your businesses as well as the industry as a whole.

In this guide, we share a collection of potential scenarios and business aspects to keep in mind as you prepare to welcome guests back into your family entertainment center.

Download Now
The PCS Pocket Guide to a Successful FEC Reopening
Party Center Software

IN CASE OF EMERGENCY: An Emergency Preparedness Guide to Help Your FEC Overcome the Unexpected

by Party Center Software

Contributions by Rebecca Twomey, Tonya Barnett, Jesse Conley, & Eileen Hawkins

Do you feel like bad things are constantly happening around you? Are you often worried about what might happen tomorrow, next week, or next month? Do you often feel down, confused, depressed, or anxious? What about your thoughts? Do you beat yourself up in your own mind?

You are not alone. Adversity can strike at any moment to anyone.

In this complimentary eBook, we explore two topics that go hand-in-hand: adversity and negative self-talk (also known as head trash) and how to overcome them.

Download Now
In Case of Emergency: An Emergency Preparedness Guide to Help Your FEC Overcome the Unexpected
Party Center Software

by Party Center Software

Customers are your best source of information when you're looking to determine which areas of your business are being well-managed, and where your facility has room for improvement.

Let this resource provide you with inspiration for the types of questions you should ask guests after they visit your FEC, to see where your biggest opportunities for improvement lie!

Download Now
Your Guide to an Effective Customer Feedback Survey
Party Center Software

2019 Online Party
Booking Study

by Party Center Software

We love sharing new tips and trends to help those of you in the Family Entertainment Industry shape your party booking strategies and plans for business growth.

In our 2019 Online Party Booking Study, we're thrilled to bring you insights using the data we've gathered from our online booking application over the past year to help you on the path to FEC success.

Download Now
2019 Online Party Booking Study
Party Center Software

by Party Center Software

You've properly prepared in advance for the party at your facility, hosted a fantastic, memorable event for your guests, and now... Phew! It’s over! Now what?

This guide shares common areas of focus that should be attended to after a party has occurred at your family entertainment center so you can ensure each of your parties go off without a hitch from start to finish, and that you're prepared for customers to come back and experience more fun!

Download Now
The Event Planning Checklist Series - Issue 3: After the Party
Party Center Software

by Party Center Software

Now that you've properly prepared in advance for the parties at your facility, it’s time to put that planning into action!

In Issue #2: "The Party," of our Event Planning Checklist Series, we share common areas of focus that should be attended to during a party at your family entertainment center, and checklist items for each category!

Download Now
Event Planning Checklist Series - Issue 2: During the Party
Party Center Software

 

The Event Planning Checklist Series, Issue #1: "The Before"

by Party Center Software

Throwing incredible birthday parties and events at your FEC involves a lot of planning, coordination, and teamwork. But don't worry: Party Center Software to the rescue!  In Issue #1: "The Before," of our Event Planning Checklist series, we share checklists that you can use BEFORE your guests arrive for their special day!

Download Now
Event Planning Series - Issue 3: Before the Party
Party Center Software

by Party Center Software

While hosting birthday parties is certainly a steady money-maker for FECs and event facilities, there are so many additional ways to maximize revenue each and every month of the year. In this complimentary guide, we'll share ideas for event opportunities by month, as well as ideas for additional promotions and up-sells.

Download Now
Monthly Events Calendar: A Year-Round
Party Center Software

by Rebecca Twomey, Director of Sales & Customer Success

Contributions made by Megan Hawkins, Eileen Hawkins, Scott Drummond, and Tonya Barnett

Serving customers and creating impactful experiences doesn’t just serve the guest: it benefits your employees, you, and your impact on the world. In this guide, we’ll explore ways that you can use a service-first approach to keep your customers returning to your facility time and time again.

Download Now
Serving Customers: Why It Matters & How a Service-First Approach Will Keep Customers Coming Back
Party Center Software

by Party Center Software

As you look for ways to grow while also providing fun and exciting experiences for your customers, you might be wondering: what can I create that's unique and "out of the box"?  In this guide, we share how fantasy football can help you create a great customer experience along with steps you can take to throw an awesome fantasy football draft at your facility.

Download Now
The PCS Guide to Hosting Amazing Fantasy Football Parties at Your FEC
Party Center Software

by Rebecca Twomey, Director of Sales & Customer Success

With so many areas of the business to focus on, it can be challenging to make time for sales and marketing efforts. In this guide, we’ll explore 3 simple ways to improve revenue so you can book more parties at your Family Entertainment Center. 

Download Now
3 Simple Ways to Improve Revenue at Your Family Entertainment Center
Party Center Software

by Party Center Software

Knowing who your targeted customers are and how they behave can really make a difference in the number of parties you book each month. To help you shape your party booking strategy, we created the 2018 Online Party Booking Study.

Download Now
2018 Online Party Booking Study

Turn Knowledge into Action

We provide the tools you need to increase business at your FEC. 

Visit FEC Resource Center