As a business owner or manager, you probably see your facility almost every day. You see the parking lot when you arrive, the entrance when you walk in, the interior as you make your way to the office, the bathrooms during your breaks, etc. It’s one thing to see your business, but how often do you actually take time to do facility reviews?
Your perspective as a business owner can be entirely different from the perspective of customers. Even though you see your business every day, it can be easy to overlook issues that have become “normal” to you. A crack in the tile may not be a big deal after months of walking past it, but a new customer might immediately notice that crack on their first visit.