Yes, you heard us correctly. Let employees cheat! More specifically, let them cheat at the redemption counter. Any operator who has a redemption counter knows how serious kids can be when making a decision about what to “purchase.” And some kids can be devastated if they’ve spent a lot of time (and money) earning tickets, but they don’t have enough to get a prize they really want. This is where you should empower your employees to cheat a little bit. Let us explain with a simple story:
Timmy plays redemption games all afternoon and collects 240 tickets. He is proud and excited to spend them at the counter! Timmy sees an awesome mini baseball bat with his favorite team’s logo. The problem is that he is out of money and getting ready to leave. He needs 255 tickets to get the bat, which means he’s 15 tickets short. This is where empowerment and “cheating” come in. First, your staff should ask questions to see if Timmy will be coming back soon and when. Offer to hold the tickets for him so he can spend them on his next visit.