Having a productive staff at your FEC is a crucial part of a well-run facility.
Finding the right talent, personalities and work ethic is a tough job. So, once you find that right talent, how do you keep your employees happy and ensure they are productive and successful
in your company?
Below are three ways you can increase employee productivity at your FEC and keep that productivity level consistent, so your business can continuously grow.
As the owner or operator of a family entertainment center, proper communication with your employees is critically important. If task requests aren't clearly communicated to them, it can create confusion as to what needs to be done, and how the task should be completed. This may cause them to feel overwhelmed, and increase the time it takes to complete what’s asked of them, especially if they’re nervous to contact you for clarification.
To increase employee productivity, make sure the directions you give are clear and concise. Keep emails short and to the point, and make sure to favor sending an email if your requests can be effectively relayed this way instead of hosting too many unnecessary meetings.
Save meetings for essential purposes, and when you do have them, be sure to have an agenda prepared to help you provide clear direction and keep everyone on track. Email is a faster form of communication that can eliminate lots of potential confusion as directions can be listed out and referred back to. If any staff members are confused and need further clarification however, be sure your team knows you’re there to help them and are happy to do so.
Optimizing communication at your facility increases employee productivity because it gives the smart, talented people you hired more time to use their skill sets and accomplish more at your FEC. Prioritize providing structured, clear, and streamlined communication and expectations and watch the productivity of your staff rise.
According to Forbes, a “positive workplace culture improves teamwork, raises the morale, increases productivity and efficiency, and enhances retention of the workforce. Job satisfaction, collaboration, and work performance are all enhanced.”
In fact, a Forbes study “using data over a ten-year period of employee engagement surveys and company results showed organizations that possessed an engaged culture” had 15% greater employee productivity.
A few ways you can provide a positive workplace environment to drive increased employee productivity are:
Does your company have a written mission statement or list of core values that are important to you and that you want to see your employees exhibit regularly in the workplace?
If so, have they been communicated to your team? If you haven’t created something like this, you should! Document it and remind your staff members of them often. You may even consider making a sign with your mission statement and/or
core values and display it in your employee break room, or another common area your staff members frequent.
Are you familiar with John Heywood’s quote, “Many hands make light work” ? The more employees you have working on a task, the faster it gets done, leaving more time for additional projects or tasks to be completed.
Keep in mind, however, that teamwork doesn’t always come naturally for everyone. With so many different types of people on your staff roster, you’re bound to have individuals who think drastically different from one another, especially when it comes to getting projects done around the facility.
As the owner or operator, you may be of the opinion that this is a great thing. It is!
However, it’s important to know that it's of utmost importance your staff participate in a few training sessions with team-building activities so the employees you have (especially those with very different personalities) can get to know each other better, as well as learn how to professionally communicate, problem solve, and compromise with each other when working on assignments together.
Teaching them these skills will certainly lead to an increase in employee productivity, as they’ll be spending less time debating on how something should be done, rather than actually making progress on the task at hand. When people understand those they work with, it helps avoid conflict, makes things get accomplished faster and more smoothly.
The relationship between members of your family entertainment center’s leadership team (this includes you!)
and the rest of the staff is so important.
When employees feel a real connection with the management team at their place of employment, it allows them to really have a sense of ownership and belonging. The result is having staff members who want to invest in the company by doing great work.
If you could use help in this department, find ways to get to know your employees more! Have them fill out surveys anonymously as to what improvements to company culture they would like to see and what motivates them.
Are they looking for incentives? While some would really appreciate the day off as a huge treat, or acknowledgement for a job well done others might value a ticket to a ball game over a raise.
Perhaps they’re looking for more leadership opportunities, and to show you care about their future. Show them you are investing in them for the long road. A great way to do this is to consider putting together a college tuition fund, where staff can choose to have portions of their paycheck put aside to save for school until they need it! Other ideas are to put together an employee of the month program as well as hosting staff luncheons or a quarterly dinner to recognize your group of talented individuals.
When your employees feel like they are a part of your extended family and you truly care about them, they’re more apt to want to help you by increasing their productivity, and accomplishing more tasks that benefit your family entertainment center. When a staff member is proud of where he/she works, they make it known by increasing the caliber and amount of work they do.
Another extremely helpful tip to increasing staff productivity is to develop an employee playbook or a handbook.
The handbook can not only include your FEC’s mission statement and core values that are important to you and that you want to see your staff exemplify, it can also include processes and procedures for any and all tasks that are done in and for your facility.
Having a playbook in place is a great way to increase employee productivity as it sets clear expectations for what should be done and how. Make it known that you expect them to work hard and put the customer first. Make sure to list the various roles within your organization and their corresponding responsibilities so each person knows what is expected of them.
Having a tangible document that explains how the leader of the company they work for wants things accomplished allows leadership to stop micromanaging in task delegation and carryout. It’s a way for you, as the boss, to provide leadership opportunities for your staff, trusting them to be productive and effectively complete projects with minimal confusion and clarification needed.
There are some great internet references out there that help you put together an outline for an employee playbook and allow you to then fill in the details. This will not only increase productivity but also standardize common procedures, reduce training confusion, and give your employees all the tools they need to be successful.
The E-myth, a great book by Michael E. Gerber, wonderfully explains how to successfully do this by discussing the “ The Turn-Key Revolution”—the act of setting up your business so you have systems and processes set up for consistency and effectiveness so that the business operates as a well-oiled machine.
Employee productivity is an important key ingredient to a well-run family entertainment center. If you're looking for ways to increase the productivity of your staff, the tips above are a wonderful place to start.
If you're looking for more ways to communicate to your employees how to be more productive and be a stand-out member of your team, download your copy of our resource, The PCS Guide to Serving Customers: Why It Matters and How a Service-First Approach Will Keep Customers Coming Back, and have your team members download a copy as well.