Are you looking for some customer appreciation ideas to show your gratitude?
Well, you've come to the right place!
Today, we celebrate the spirit of gratitude. On behalf of the Party Center Software team, we wish you and your family a very Happy Thanksgiving!
In this article, you'll discover some quick and easy ways to show your customers how grateful you are for their business during this holiday season.
3 Customer Appreciation Ideas to Show Your Gratitude
Let's jump in!
1. Keep Tabs on Customers & Ask for Feedback
Make it a best practice to create a brief note in your party booking software for each customer that walks through your door. Write what they purchased, when they visited, if they came to celebrate a specific occasion, etc.
As Jim Rohn once said, “One of the greatest gifts you can give to anyone is the gift of attention.” When you make a note about each and every customer, you'll be able to connect with them in a more meaningful way.
Not only does this make your customers feel valued, but it’s also a great way to also ask for feedback on their last visit. Just because you’re seeing this customer again, doesn’t mean everything is always perfect each time they visit. Make it a point to ask them how everything went when they were at your facility last time, and if they have any suggestions for improvement.
Showing guests you care about their opinion and that you’re consistently focused on improvement will result in numerous return visits and new customers from referrals.
2. Host a Local Business Event
Your guests are constantly supporting your business by coming to your facility on a regular basis.
What about their businesses?
Consider hosting a public event where you invite small local business to “set up shop” in your facility. Discount gameplay for children, so adults can check out what other local businesses in your area have to offer.
Snap some pictures during the event and showcase their business on YOUR social!
You might be thinking, “How does promoting someone else’s business on my social accounts help my business?”
People LOVE seeing businesses supporting each other. When you show that you care about the success of others in your community, the community will care about YOUR success and will show this through their patronage.
Think about it: the success of your business is dependent on your guests. If your guests' businesses aren't doing well, they won't be able to enjoy such luxuries as visiting your facility!
Consider coming up with a personal hashtag for attendees to use. Your customers are sure to join in the fun and camaraderie. One great idea to make your campaign even more successful is to run a special, such as $5 off their next visit, for anyone who tags your business in a social media post while visiting your FEC.
3. Surprise Guests With Free Swag
Let’s face it—everyone loves free stuff.
Give away a token of your appreciation in the form of swag, such as a free hat, shirt, or branded water bottle. Your guests will be elated to receive free items, and you'll be able to increase brand awareness when they wear these items around town!
You might even consider hosting a giveaway on social. Whoever gets a friend to follow your page and posts a picture of themselves at your facility using your branded hashtag, gets entered into a contest to win a free item!
If you’re looking for some branded swag ideas, here are a few popular suggestions:
- Laptop stickers or car decals
- Phone wallets
- Reusable canvas totes
- Water bottles
- Coffee tumblers
- Notebooks and Pens
- Portable hand sanitizers
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We'd love to hear your thoughts. What do you think of this post? Do you have any questions? We'd love to hear them!
In our complimentary guide on serving customers, we share why it matters and how a service-first approach will keep guests returning to your facility time and time again.
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