No one likes to see an unhappy customer!
Interested in learning more about how to prevent or diffuse customer conflict? Are you an FEC owner or operator seeking a solution?
Well, you've come to the right place!
3 Key Ways to Prevent or Diffuse Customer Conflict: Instagram Reels by PCS
In our latest Instagram Reel, we share a few tips on how to prevent or diffuse customer conflict.
Our Instagram Reels series is all about sharing fun and quick informational videos about the family entertainment industry. Check out our most recent resource on No Unhappy Customers to learn more.
Here are the 3 key ways to prevent or diffuse customer conflict we share in this reel:
#1: Clear Communication
One of the major reasons why customer conflicts arise is as a result of miscommunication or lack of communication.
Adding signage in your facility that displays certain rules and guidelines will draw the attention of your customers and may prevent them from violating your policies.
Communicating early and often is a key factor to creating a great guest experience and having customers return to your facility time and time again.
Looking to create a great guest experience? It's all about active listening! As a facility owner or operator, you need to keep your eyes and ears open at all times.
When you're aware of what's going on in your facility, you'll be able to quickly diffuse situations and provide an effective solution if the need arises.
Improving your active listening skills will help you build better relationships with your customers because they simply want to be heard!
#3: Proactive Behavior
If you see something, say (or do) something! Proactivity can help your team address a problem before it even starts. Prevention is always better than reaction.
Ask a team member to spend time walking around the facility to ask guests if everything is going well.
That’s why it’s important to train your staff on how to deal with these situations when they arise.
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NEW Resource: No Unhappy Customers
In this resource, we share six key ways you can prevent or diffuse customer conflict at your FEC. We offer tips on behaviors you and your staff should exhibit and actions to take to resolve as quickly as possible.
Click the image below to download today!