Difficulties with customers are never fun, and this is especially true when it comes to chargebacks.
Interested in learning more about how to avoid chargebacks and protect your family entertainment center? Are you an FEC owner or operator seeking a solution?
Well, you've come to the right place!
3 Ways to Avoid Chargebacks: Instagram Reels by PCS
In our latest Instagram Reel, we share a few tips on how to avoid chargebacks at your FEC.
Our Instagram Reels series is all about sharing fun and quick informational videos about the family entertainment industry. Check out our most recent resource on Chargebacks to learn more.
Here are the 3 ways to avoid chargebacks we share in this reel:
#1: Avoid Chargebacks: In-Person
While in-person transactions are typically the safest option, there is certainly room for potential fraud and other scenarios that might cause a chargeback.
Stolen or borrowed credit cards are certainly one of the biggest things to look for. Protect yourself by only allowing the use of your EMV device.
Have customers insert their card rather than swiping or typing in the credit card number. Consider asking for ID and even making a copy of their ID, especially if the card they’re using does not have their name on it (however we recommend avoiding the practice of taking any card that does not belong to a cardholder).
#2: Avoid Chargebacks: Over-the-phone Transactions
While likely the least common of the three types of transactions, this one is most important to highlight as it has a very high potential for fraud.
With over-the-phone transactions, it is critical that you collect detailed information from the customer. Full name, address, phone number, email address, and any other information that you already require is a good place to start.
If you are a Party Center Software customer and send a receipt to the customer through PCS, this receipt will appear in the customer’s log history.
#3: Avoid Chargebacks: Over the Internet
Having the guest purchase over the internet will provide a few more checks and balances during the checkout process, especially when AVS is activated.
Consider taking a small deposit online and charging the remaining balance in person the day of the event using an EMV device.
Some merchants ask the customer to use the same card that they used to make the online deposit to create an additional layer of potential protection against fraud.
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NEW Resource: The PCS Guide to Chargebacks
In this resource, we share how to prevent, avoid, and fight chargebacks at your FEC. We offer tips on behaviors you and your staff should exhibit and actions to take to resolve chargebacks as quickly as possible.
Click the image below to download today!