If you’re looking to provide the best kids party possible, remember: it’s all about maximizing the customer experience!
So, as you’re building your customer experience strategies, be sure to keep customers’ happiness in mind. After all, happy customers mean a successful business!
Think of the most memorable birthday party you’ve ever had or hosted...
Got the answers? Now you know what steps to take.
Here are a few tips to help you get started.
When hiring new staff members, it’s important to hire team players that love serving others.
When training your staff members, it’s important to ensure that your staff greets new parties each and every time. Before the party starts, go over all of the details with your staff. Teach your staff members to speak eye-to-eye when speaking to children at a birthday party. Remind them to “take a knee” so they’re eye-to-eye with the birthday child.
Encourage them to smile, and be patient!
As you’re working to create the best kids party, it’s important to train your staff that no one should leave the facility without a bounce back coupon, a high-five, and a “thank you for coming!” Take a lead from Chick-fil-a and Disney and ensure that your customers feel special!
Knowing your guest of honor will allow you to build a custom experience that is memorable and just might be on the best parties list that is talked about for years !
Timmy is having a birthday party with you and he is a huge football fan.
He shared with you that he has a special “touchdown dance.“ So, let’s run with that and highlight Timmy! Every time his name is said the party host blows a whistle for everyone to stop and do the “Timmy Touchdown Dance” all together.
How cool and special does that make Timmy feel?
Knowing the guest beforehand can help you to create custom guest experiences like this, resulting in the best kids party ever!
Here are some tips to help you find the right people:
Throw an incredible party for your team and create a “Wall of Inspiration” in the party area that your team preps for the day! Feature the “Wall of Inspiration” at the party with your teams’ favorite pictures. Use memories from their best birthday party moments to highlight what made it incredible!
Ideas to keep your team pumped up about creating amazing party experiences for your guests:
As you work to create seamless parties, it's important to consider how your customers book their party.
Does the process involve lots of phone calls and emails back and forth?
Remember, when creating the best kids party through an incredible customer experience you benefit in many ways.
Customer expectations are higher than ever and word of mouth travels fast!
And as the customer becomes even more empowered, it increases the importance of the customer service experience.
Customer experience is an area that needs constant nurturing and care, and with a greater focus on your customer experience strategy, your company will realize a positive impact on customer loyalty, higher retention, and increased revenues.