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Maximize Your Customer Experience to Provide the Best Kids Party

Eileen Hawkins
Jul 9, 2019 6:00 AM

If you’re looking to provide the best kids party possible, remember: it’s all about maximizing the customer experience!

So, as you’re building your customer experience strategies, be sure to keep customers’ happiness in mind. After all, happy customers mean a successful business!

Want to Provide the Best Kids Party? Start with These Questions

Think of the most memorable birthday party you’ve ever had or hosted...

  1. What made it incredible?
  2. How can you duplicate that feeling?
  3. What people or processes are needed to fulfill objectives through your customer experience strategy?
  4. What gaps exist between customer expectations and experience?
  5. How do your internal processes support customers?
  6. What tools can be used to improve customer experience?

Got the answers? Now you know what steps to take.

Tips to Provide the Best Kids Party at Your Facility

Here are a few tips to help you get started.

Hire & employ team players that want to create the best birthday party for each customer!

1. Look for and teach correct body language 

When hiring new staff members, it’s important to hire team players that love serving others.

When training your staff members, it’s important to ensure that your staff greets new parties each and every time. Before the party starts, go over all of the details with your staff. Teach your staff members to speak eye-to-eye when speaking to children at a birthday party. Remind them to “take a knee” so they’re eye-to-eye with the birthday child.

Encourage them to smile, and be patient!

2. Have staff members dedicated to the “door experience.”

As you’re working to create the best kids party, it’s important to train your staff that no one should leave the facility without a bounce back coupon, a high-five, and a “thank you for coming!” Take a lead from Chick-fil-a and Disney and ensure that your customers feel special!

Knowing your guest of honor will allow you to build a custom experience that is memorable and just might be on the best parties list that is talked about for years !

Example:

Timmy is having a birthday party with you and he is a huge football fan.

He shared with you that he has a special “touchdown dance.“ So, let’s run with that and highlight Timmy! Every time his name is said the party host blows a whistle for everyone to stop and do the “Timmy Touchdown Dance” all together.

How cool and special does that make Timmy feel?

Knowing the guest beforehand can help you to create custom guest experiences like this, resulting in the best kids party ever!

3. Hiring the right people to create the best kids party is easier than you think!

Here are some tips to help you find the right people:

  • Focus on skills that matter: interpersonal skills, the ability to interact and connect with people, and maintain calm in a crisis
  • Create a set of principles to follow so customer interactions are consistently smooth
  • Set high expectations 
  • Create accountability 
  • Utilize open/close checklists 
  • Encourage and allow creativity 

4. Practice what you preach 

Throw an incredible party for your team and create a “Wall of Inspiration” in the party area that your team preps for the day! Feature the “Wall of Inspiration” at the party with your teams’ favorite pictures. Use memories from their best birthday party moments to highlight what made it incredible! 

Ideas to keep your team pumped up about creating amazing party experiences for your guests:

  • Have a team huddle before the start of the day 
  • Listen to suggestions for improvement
  • Host team building events for your employees 
  • Plan staff outings to improve rapport
  • Meeting with your team on a regular basis
  • Provide dinner in-house and plan dinner outings with your team

5. Make it easy for customers to book their party

As you work to create seamless parties, it's important to consider how your customers book their party. 

Does the process involve lots of phone calls and emails back and forth? 

Make it easy for your customers to book birthday parties with you by allowing them to book right online. Need help? Click here to learn more about Online Party Booking.

The Benefits of Providing Amazing Customer Experiences

Remember, when creating the best kids party through an incredible customer experience you benefit in many ways. 

  • People in attendance that aren’t a part of the party now KNOW you offer them! Your party is a walking billboard.
  • If your guest has 10 guests, and you ask each guest to book their next party with you, it allows you to build another incredible customer experience which will increase your income. 

Customer expectations are higher than ever and word of mouth travels fast!

And as the customer becomes even more empowered, it increases the importance of the customer service experience.

In fact, 86% of consumers will pay EXTRA for a better customer experience! (Source)

Customer experience is an area that needs constant nurturing and care, and with a greater focus on your customer experience strategy, your company will realize a positive impact on customer loyalty, higher retention, and increased revenues.

Complimentary Webinar: The Impact of Atmosphere on Guest Experience

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