If you’re looking to provide the best kid's party possible, remember, it’s all about maximizing the customer experience!
After all, happy customers = more business!
5 Tips on How to Host The BEST Kid's Party Ever
Think of the most memorable birthday party you’ve ever had or hosted. Now, ask yourself the following questions:
- What made it incredible?
- How can you duplicate that feeling?
- What people or processes are needed to replicate that positive experience?
- What gaps exist in your business between customer expectations and experience?
- How do your internal processes support customers?
- What tools can you use to improve customer experience?
Got the answers? Now you know what steps to take.
Here are a few tips to help you get started.
1. Look for and teach correct body language
When hiring new staff members, it’s important to hire team players that love serving others.
When training your staff members, make sure to teach them about the importance of body language (both theirs and the customer's!). Ensure that your staff greets new parties each and every time. Before the party starts, go over all of the details with your staff. Teach your staff members to speak eye-to-eye when interacting with children (and parents) at a birthday party. Remind them to “take a knee” so they’re eye-to-eye with the birthday child!
Encourage staff to smile, and to be patient! Be sure to note that a guest's body language can reveal a lot about whether they are enjoying themselves, so remind the party host to frequently check in with guests and ask what they can do to make their experience even better.
Lastly, as you’re working hard to host the best kid's party ever, it’s important to also remind your staff that no one should leave the facility without a bounce-back coupon, a high-five, and a “thank you for coming!” This can quickly turn a frown into a smile.
2. Remind staff to "get to know" the guest
Here's an example:
Timmy is having a birthday party with you and he is a huge football fan.
He shared that he has a special "touchdown dance." So, let’s run with that and put the spotlight on Timmy! Every time his name is said, the party host can blow a whistle for everyone to stop and do the “Timmy Touchdown Dance” together.
How cool and special does will this make Timmy feel?
Getting to know the guest can help you to create custom guest experiences like this, which put a smile on the guest of honor's face and help families create unforgettable memories.
Remember, 86% of consumers will pay EXTRA for a better customer experience!
3. Hire great people
Here are some tips to help you find the right people for your FEC:
- Focus on skills that matter: interpersonal skills, the ability to interact and connect with people, and maintain calm in a crisis
- Create a set of principles to follow so customer interactions are consistently smooth
- Set high expectations
- Create accountability
- Utilize open/close checklists
- Encourage and allow creativity
4. Practice what you preach
Throw a fun party for your team and create a “Wall of Inspiration” consisting of favorite birthday party moments and other memories to reflect on the best customer experiences you've had at your facility (and what made them great!).
Here are some more ideas to keep your team pumped about creating amazing party experiences for your guests:
- Have a team huddle before the start of the day
- Listen to suggestions for improvement
- Host team-building events for your employees
- Plan staff outings to improve rapport
- Meet with your team on a regular basis
- Provide dinner in-house and plan dinner outings with your team
5. Make it easy for customers to book their party
Does your party booking process involve lots of phone calls and emails back and forth?
Make it easy for your customers to book birthday parties with you by allowing them to book online. Need help? Here's more information about Online Party Booking.
Did You Like This Post? Comment Below!
Did you like the tips in this post? Comment below! We'd love to hear what you think makes a great kids party!
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