Customer Experience

A Beginner's Guide to POS Systems for Indoor Play Centers

If you're planning to open an indoor play center or looking to upgrade your POS system, here's a guide that'll get you on the right track.

Whether you know it or not, your prospective customers are actively gathering information, evaluating options, and making decisions about whether to visit your indoor play center or not at any given moment.

If you do an excellent job of being there and aligning with their buying process with your marketing efforts, you have earned their time, attention, and money at the moment of purchase. To guide you in delivering a better guest experience when you upgrade or get your first POS system, we put together a guide to help you in your selection process.

What is a POS System?

POS stands for Point-of-Sale, which is the transaction of payment in exchange for goods and services at your facility. The form of payment may include cash, check, credit cards, debit cards, and even mobile payments like Apple Pay.

A POS system is a combination of the software and hardware that allows you to perform the sales transactions needed to run your business.

According to a friend of mine who owns multiple coffee shops, the Point-of-Sale transaction is the most critical interaction his staff has with a customer. When you think of it, the moment when a guest pays is significant and can lead to increased loyalty or put them on a search to find new places to spend their money.

Source: McKinsey Quarterly - The Customer Decision Journey

As we discussed in a recent webinar, the Customer Decision Journey illustrates the importance of the experience at the moment of purchase and the post buying experience.

The most critical part of a POS system is the Point-of-Sale Software. As Seth Godin once wrote, hardware is sexy, but it's the software that matters.

The POS software is what allows you and your staff to create connections with your guests. When you and your team can quickly see past interactions with your business, you can thank them for being a repeat guest.

Traditional On-premise POS software is installed on your servers and located on-site. This option typically comes with higher up-front investment and requires IT specialists to maintain the software and perform system upgrades.

More facilities are switching over to a cloud-based POS software from, which allows you to access your data any time, anywhere. Other advantages of the cloud-based option are lower monthly subscriptions, redundancy, and automatic updates.

Payment Processors

A payment processor is a company you choose to handle the online and in-store transactions with your guests and customers. Much like POS software, numerous payment processors offer different rates and services. Your POS software provider will often recommend a few processors that they have direct integrations with.

POS Hardware

Now that you have your software and payment processor, you'll need hardware. The necessary equipment needed to run the software and accept credit card payments include:

For some guidance on the software, payment processor, and hardware that's right for your indoor play center, request a consultation with our team of experts.

How to choose a POS System that's right for your business

As with any technology, your decision should match your strategy and what you want to do for your business. As Lincoln Murphy wisely said, "Technology enables your strategy; it doesn't define it."

Here at PCS, we believe POS systems should be easy to use and do MORE for your business. We also understand your POS should be integrated with party booking, e-Commerce, and digital waivers to give you a holistic view of your customers.

This level of thinking and desired brand experience allows your point-of-sale transactions to move from transactional to relational. If you're in the market to upgrade your POS system or are evaluating a few options for your new indoor facility, feel free to request a demo so you can make an informed decision.


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