As a FEC owner or operator, it's important to develop and follow a detailed attraction maintenance plan.
If not, you may encounter more unplanned interruptions or other service breaks that'll prevent your customers from being able to use your attractions. This can result in a major loss of revenue over time!
Waivers allow you to communicate your facility rules and expectations to customers. They can also help speed up the check-in process and function as another way for you to capture data about your guests.
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Preventative action is the best way to make sure that your attractions are safe to use every day.
Here are 5 attraction maintenance tips that will help you create a better plan for your facility.
Preventative maintenance is just what it sounds like. It’s routine maintenance that is conducted—even when nothing is wrong—to prevent any unplanned service interruptions and to keep everything running smoothly.
Attractions are huge investments! You need to be prepared to properly attend their care if you want them to withstand the test of time.
If you own a trampoline park, for example, how often do you inspect the springs of the trampoline? Are there any missing springs? Are the coils still wound tightly? Are they clean?
Preventative maintenance can also give you an idea of what components are close to failing and might need to be replaced. The last thing you want is an attraction failure to occur right in the middle of a busy Saturday. This is the time you need your attractions to perform at their best!
Do you have an attraction maintenance routine in place for
each of your attractions? Is this something you can do yourself, or do you need to hire a technician? These are some of the questions that need to be considered when formulating or updating your attraction maintenance plan.
Many times, it's best to not risk taking things into your own hands. Search online or reach out to other family entertainment centers in your local area for recommendations on a service professional who specializes in maintaining the types of attractions in your facility.
Once you find a reputable attraction maintenance professional, keep their number on hand and work out a schedule for them
to come by on a routine basis. Even if there isn't anything wrong, have them check that everything continues to work properly.
Try your best to have preventative attraction maintenance performed outside of normal operating hours. This way, potential revenue from the attraction won't be compromised and the customer experience will remain top-notch.
Documenting what and when attraction maintenance services were performed is critical.
Keep a spreadsheet that includes all routine procedures and inspections that need to be performed. Make sure there are date stamps and signatures so you know when and who performed the maintenance. This will come in-handy for future employees and will ensure everyone is on the same page.
In the unfortunate event that someone injures themselves in your facility, a "paper trail" will show that you were not negligent in maintaining your attraction. Documentation will function as proof of your dedication to customer safety.
You may consider asking your maintenance professional to leave any notes they think would be good for you to keep in mind, such as "New coils will be needed on Trampoline B in six months."
This will be especially helpful when trying to avoid corrective maintenance.
You can't predict everything and sometimes things go wrong with an attraction that you didn't expect to happen.
Corrective attraction maintenance is performed after a failure with your attraction has already occurred. Depending on the severity of the problem, fixing the attraction can take an unknown amount of time and be quite costly, no doubt being a significant expense you didn't expect to incur.
Of course, every failure can't be prevented from happening, but prioritizing routine attraction maintenance will go a long way in making sure corrective maintenance issues are few and far between. It's important to note that having a special savings account that you incrementally put money into is a key part of preventing or being able to deal will emergencies like this.
In the event an emergency repair on one of your attractions is needed, you want to make sure you have the necessary funds in order to get it done. Every day your attraction is inoperable is a day of lost revenue potential. You don't want your attraction to be out of commission longer than it has to be!
If you search online, you can find a forum or message board for almost anything. Ask your fellow FEC operators how they handle their attraction maintenance. They may have some valuable input from their experiences and save you from learning things the hard way!
FEC Operators is a Facebook group made up of over 1,800 experts in the family entertainment center industry with all kinds of experience. We, at Party Center Software, also have our Party Center Community group on Facebook with over 800 members who are actively helping each other with common FEC questions each and every day. Request to join these groups and your business—and customers—will thank you!
What did you think about the attraction maintenance tips in this post? Let us know in the comments below!
We hope this article helps you properly prevent and take care of potential attraction emergencies at your family entertainment center.
If you're interested in learning more about what you can
do to be prepared for other potential emergencies at your FEC, check out our resource, IN CASE OF EMERGENCY: An Emergency Preparedness Guide to Help Your FEC Overcome the Unexpected.