Imagine the food not arriving on time or a child's name misspelled on their birthday cake. Mistakes and emergencies do happen, so it's important to make sure that your facility is prepared for anything and everything!
Most of you have all heard the adage, “Plan for the best, prepare for the worst.” Here are four party emergency tips that'll help you and your staff plan and prepare for obstacles that might come your way!
4 Party Emergency Tips to Help Your FEC Save the Day
Let's jump in!
1. Prepare Your Staff
It’s important to make sure your facility is properly staffed with well-trained employees. If you’re understaffed or your team members aren’t sure of how to perform certain tasks (especially during an emergency), your parties will suffer.
Hold daily huddles with your team to go over the plan for the day, any scheduled events, and tasks that need to be performed. The more the employees know, the better.
Creating a system will allow your team to focus more on providing a great guest experience versus running around during the party to stock items!
3. Offer Add-Ons
Before the party arrives, be sure to call the party booker in advance to ask if there are any specific items they'd like for their party or if they're interested in any of your add-ons.
Are they providing the goodie bags or will you? Does each guest need socks when they enter your FEC? Think of all the details and any items you might want to offer as add-ons. The party booker will appreciate your efforts and this is also a great way for you to boost revenue.
Don't just go with the obvious items, either. What are small, commonly forgotten items that could make a big impact on the party atmosphere (and be useful during an emergency)?
What if the party parent remembered the cake, but forgot candles?! Candles are an amazing item to have in your online store. Consider having unique options to choose from too, such as colored flame candles. By offering such items, you'll surely wow your guests and grow party revenue.
4. Fix Food Emergencies ASAP
If a party emergency occurs, always let the guest know that you are working to remedy the situation. Frantic questions and panic from your customers will subside if they know someone is handling the problem for them and will fix it as soon as possible.
Incorrect pizza order? Communicate to the guest that you’re making the correct one right now. Offer a free appetizer in the meantime!
If the wait is longer than expected, have one of your party hosts make up a fun game with the party guests. What about an eye-spy game or a visit from your mascot? Games like these will buy you more time as you prepare their order.
Was the wrong name written on the cake that was brought in for the party? No problem. Take the cake away and apologize for the mistake. Have the kitchen staff or manager on duty use a knife to gently scrape away the misspelled name and write the correct one with your backup frosting pen. (Extra Tip: These can be purchased from your local grocery store in the baking aisle. They’re inexpensive and can last in your cooler for up to 3 months!)
Correcting mistakes is something your guests will remember. It'll also encourage them to promote your facility!
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