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Whether your business has been growing and you’re in need of additional leadership or your current manager has moved on to a different opportunity, hiring a new facility manager for your FEC can feel like a daunting task, especially since this individual will be handling so much responsibility.
It’s important you find the right person for the job!
From effectively marketing your open facility manager position to conducting interviews, the hiring process can take a little time. It’s not often that your ideal candidate is the first person who comes along—rare gems are hard to find!
To ease the potential difficulty of in your search of finding a qualified candidate for the job, here are three tips to help you when hiring your next facility manager.
Before you begin searching far and wide for your next facility manager, why not try looking near and narrow first?
Consider the potential managerial talent among your current employees!
While there are standard interview questions you can ask that are aimed at getting to know the qualities of a candidate, this is rarely enough time to truly get to know someone. Remember, interviewing in itself is a skill set! Someone may be great at the interview, but then fall short when it comes to putting those words into action.
If you have a qualified candidate already working for you, promoting from within gives you greater confidence in your selection, as you already have a clear idea of who you're investing in.
Even if your most qualified junior staff member needs a little training to get them to where you’d like them to be, extending the opportunity for them to learn more and rise to a higher position on the team may be worth the time, effort, and investment.
When you hire a facility manager from within, you send a message to your employees that hard work can be rewarded, in this case, with a promotion. This acts as an incentive for employees to perform at their best in hopes their efforts will be noticed.
Hiring from within can also save you time. With every new job started, it seems like there is so much to learn and not much time to do it. Promoting from within, your facility manager candidate already knows the nuances of effectively running your facility. This allows them to be able to focus on managerial training and improving their leadership skills, without having to learn operational basics first.
This isn’t to say an outside hire isn’t capable of doing this. Depending on the circumstance, an outside hire might be the right decision. However, if you’re confident in the potential of an already trusted, hard-working employee, you’ll gain a great deal of respect from your team for rewarding motivated and dedicated employees, and are likely to see increased staff retention because of this.
What do your current employees think of working at your family entertainment center? Is it exciting, a good place to work—the kind of job people look forward to going to? Or is it known for being overly stressful, and a negative work environment that makes your staff dread having to show up every day?
Cultivating a positive company culture can be an important area to focus on when/prior to hiring a new facility manager. Ask the candidate what ideas they have for contributing to and maintaining a positive work environment. This is beneficial for both the facility manager candidate and for the rest of your employees, as it allows you to see a glimpse of what improvements they can make to the synchronicity of your staff and to the customer experience at your facility.
Don’t forget—YOU are being interviewed as well! Your facility manager candidate wants to know they’ll be in charge of a happy, successful team, and want to see you prove that you want/value this as well.
A few ideas for cultivating a positive company culture include:
Communication is key when it comes to building a sense of community.
As an FEC owner, do you make efforts to get to know your employees? If arguments or disagreements come up, do you
have a conflict resolution plan in place? These are just a few things that can contribute to a sense of community and that your facility manager candidate will look for when judging if your FEC is the right fit for them.
Are you into Podcasts? Check out Act One from This American Life’s episode Amusement Park, titled Gameboy Grows Up. It’s a perfect (and entertaining) example of how Cole, an amusement park games manager developed a sense of community among his workers. It highlights some important qualities you’ll want your next facility manager to have.
There is a significant difference between simply having the title of facility manager and being a true leader.
Imagine your FEC staff has a difficult task to accomplish such as pushing a wagon up a hill. You have your facility manager and the team they lead.
A facility manager tells the team members to start pushing and keeps an eye on their work, making sure everyone gives it their all. The manager is doing his job, right?
A true leader, however, will not only make sure everyone is giving it their all, they’ll also make sure to join the team, pushing the wagon to the top of the hill.
Can you imagine the difference this makes for the junior team members? It’s hard to want to do something for someone who is barking orders at you while sitting back comfortably, exercising minimal effort. When a facility manager is "in the trenches", working equally as hard as everyone else, it motivates the team to reach their goals.
Having a facility manager that exudes true leadership qualities and who will invest in the success of your FEC team and business as a whole makes all the difference.
By looking at potential candidates from within your existing team, cultivating a positive company culture, and making sure the individual in this position has true leadership qualities will help ensure you’ve hired the perfect person to be the new facility manager at your Family Entertainment Center.
If you're interested in more ways you can improve your family entertainment center, check out our 2019 Online Party Booking Study. This resource will provide you with inspiration for the types of questions you should ask guests after they visit your FEC, to see where your biggest opportunities for improvement lie!